Return Policy
- Exchange only for the purchase within 10 days from the original date of purchase or when the order was placed
- Return Policy Exceptions; Refunds are subject to 30% restocking fee plus cleaning service and odour removal ($3.99/per square feet multiplied by the size of the rug)
- Order cancellations may also be subject to a 30% restocking fee
- Customers are responsible for return cost of shipping, except in case of a defective product
- Refunds will be provided in the same tender that the purchase was paid in;
- Cash will be refunded in cash
- Debit card will be refunded to the original debit card
- Credit card will be refunded to the original credit card
- Cheques if cleared after 10 days will be refunded in cash
